What is Mystery Shopping?
Mystery Shopping is an investigative tool and process through which a designated person visit the targeted company (such as a retail store, airline office, real estate projects etc.) with the objective of judging the quality of services. The technique is employed to raise the standards of services and finding deficiencies so that they can be improved, to match industrial standard. Mystery Shopping can work as a preventive customer service. A good mystery shopping helps you in knowing the determination about the location and possible problems and it also provides feedback on how to improve customer service there.
Mystery Shopping is a method where the store hires someone to pretend to be a customer, in order to assess how the employees accommodate shoppers. It is a watchdog to get the insight of the process. As the name, itself suggests that it is a shopping in mystery. For decades it is used by many retailers and other industries, like restaurants and hotels.
How Mystery Shopping is helpful?
When you have a business depending on your employees selling things to your customers, a mystery shopping is a way to find out the faults. Mystery Shopping is helpful in improving customer services, to excel behavior to increase consistency, to maintain work environment and to initiate rewards and incentives.
- Mystery Shopping can be helpful for you to give you instances about the strategies used by your competitors and that knowledge will lead you to acquire the higher position in the market.
- Mystery Shopping is helpful to gauge the sale process, as a mystery shopper will provide the feedback based on its actual experience. Many companies consider it while taking decisive actions about their operations.
- Mystery Shopping will help you to measure customer’s satisfaction, which sometimes goes unnoticed.
- Mystery shopping is a helpful way to check the behavior of the employees if they attends the customers attentively or how they interacts with them as it is the basis of customer experience.
- Mystery Shopping helps the employers to train their employees after analyzing their positions based on the mystery audits.
- It helps you in improving sales by allowing your employees to attend your customers in a way the customer would appreciate.
Advantages of Mystery Shopping: There are many pros of Mystery Shopping. Few are as followed-
- Mystery Shopping helps a person or owner (the one who hires a mystery shopper) to be ahead from all the competitors by knowing its faults and by fulfilling them.
- Mystery shopping helps in analyzing the new policies, which are to be implemented, and their possibilities to be successful.
- Mystery shopping helps in evaluating the work of employees and in designing of the further training.
- Mystery shopping is helpful in getting honest reviews and opinions. The opinions and reviews will be free from prejudice.
- Mystery shopping is helpful in getting company’s insight and in improving its image and branding.
- It will be helpful in stopping the criminal activities.
Qualities of a good Mystery Shopper: The qualities of a mystery shopper are as follows-
- A good mystery shopper must be curious in nature.
- He should have a discreet and articulated view to observe the things.
- He must have an eye for detail (good observant).
- He must be having good memory to keep minor details in mind.
- He must be fluent and affective in his communication skills (observing, listening and writing).
- He must be reliable, truthful and unbiased.
How DDS helps in Mystery Shopping?
DDS Management Solution Pvt. Ltd. is a private investigation agency. It focuses on providing a full range of investigation and surveillance services across India. DDS has been one of the leaders in Delhi in providing help to the individuals, groups, corporations etc.
DDS is the best mystery shopping company in Delhi. DDS always remains on top for providing its client the accurate results based on the facts and experiences of the investing teams. Here are mystery-shopping services provided by DDS:-
Sometimes a client hires a private investigator to see whether their employees are giving due compliance to regulations and maintaining quality of services.
A mystery shopper here works as a customer by purchasing the product, comparing the quotation, analyzing the purchasing pattern, analyzing the behavior of the staff etc. After his visit, he provides a detailed and discreet feedback.
DDS provides best mystery shoppers in Delhi. DDS also helps in providing personal investigator to restaurants, retail stores, airline office, and other such branches to measure the parameters of theirs staff’s performance. He will provide a detailed report to the client based on his experience.
DDS is the fastest growing mystery shopping company in Delhi. It has its expertise in mystery shopping.
DDS started as a small company based in Delhi but now it has the capability to work in entire India and abroad.
DDS worked as a mystery shopping company with several boutiques, malls, banks, hotels, large stores etc. It has the workers or personal investigators with years of experience. The team has a good market research and analysis. DDS provides affective reviews and services to the clients, which are crucial for them to upgrade their services and product offering.
Why DDS for Mystery Shopping?
Whom you should hire for such discreet purpose? Is a great question to be tackled and DDS is always a correct and suitable answer for such thirst to quench it.
- DDS is rooted in mystery shopping as some of the world’s most successful companies rely on them.
- DDS uses best technology for their work, which makes them best in industry technology.
- DDS has coverage of almost 1000 of mystery shopping cases with highly experienced and reliable team.
- DDS is very much possessive about the quality of the work, they are providing to their clients.
- DDS runs free consultation services for all its clients with 100% confidentiality of every client and case details.
- DDS provides mystery shopping services in Delhi NCR (Gurgaon, Noida, Faridabad), Bangalore and Mumbai.
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